Shipping & Delivery

Shipping and delivery

Where we ship

We ship across Canada. Vaping products are age-restricted, so every order requires an adult signature on delivery — the carrier will not leave a parcel at the door.

Processing time

Orders placed before the daily cut-off are picked and packed the same business day. Orders placed on weekends or holidays go out on the next business day.

Transit time

Ontario and Quebec typically arrive in 1–3 business days. The Prairies and Atlantic provinces usually take 2–5. British Columbia and remote or northern postal codes can take longer, and winter weather affects all of it.

Tracking

You get a tracking number by email as soon as the label is created. If tracking has not moved within two business days of that email, contact us and we will chase it.

Age verification

Provincial law requires proof of age for nicotine products. Have government-issued photo ID ready for the driver. If nobody 19 or older is available to sign, the parcel goes back to the depot for you to collect.

Damaged or missing items

Check your order when it arrives. If something is damaged, missing or wrong, contact us within 48 hours with a photo and your order number and we will sort it out.

Returns

For health and safety reasons, opened e-liquid, disposables, pods and charcoal cannot be returned. Unopened hardware in its original packaging can be returned within 14 days. Faulty devices are covered by the manufacturer warranty — contact us first and we will help you through it.